It is our goal to help you understand the HMC web site and to find quick
solutions to any problem that you may have. Please review the following list of
our most frequently asked questions to find answers to your questions. If,
after reviewing these FAQs, you do not find an answer to your question, please
contact us at patientcare@horizonmedicalcare
FAQ QUICK INDEX
1. Is this legal?
2. How much does this service cost?
3. Are there any "hidden charges"?
4. How does telemedicine work?
5. What do I get in return for the costs?
6. What are the risks of using telemedicine?
7. How does HMC use my personal information and medical records?
8. Why should I use HMC instead of local doctor?
9. Payment methods
10. Cancellation policy
11. What services does HMC provide?
12. What is the role of HMC in telemedicine?
13. How do I receive my prescriptions?
14. What is a pre-existing condition?
15. What is telemedicine?
16. What measures does HMC take to ensure security and maintain my
17. What happens if I am denied treatment by an HMC physician?
18. Does HMC accept medical insurance?
19. Who are HMC Physicians?
20. Can I receive consultations and/or prescriptions while I am away
21. What states do you offer telemedicine consultation services in?
22. What are the benefits of membership in HMC?
23. Why can't I share an email address with another HMC member?
24. What if I don't have my own email address?
25. I've forgotten my password ... how do I retrieve it?
26. I can't login with my password. What do I do now?
CURRENT PUBLIC FREQUENTLY ASKED QUESTIONS
Is this legal?
Yes.Horizon Medical Care provides you an online telemedicine portal in which
you can be assured you are receiving prompt, courteous, professional - and most
of all, LEGAL - telemedical consultations. Adjunctive medical consultations via
telemedicine are legal when performed within the established federal, state,
and local regulations including U.S.P.L. 104-191 § 1171.2, HIPAA, DEA 191-N,
and in accordance with such governing bodies as the FDA, DEA, U.S. Customs
Service, U.S. Department of Health & Human Services and the American
Medical Association. We at HMC have taken painstaking measures to ensure
compliance with all federal and state laws to provide our members telemedical
consultations. back to top
How much does this service cost?
The cost of a telemedical consultation is $200.00 for script mailed directly to
you. However, you will not be
billed for any consultation until after you have received it, and only if your
consulting physician determines that prescription treatment is necessary to
relieve your complaint. If you are denied treatment following a consultation,
you will be billed a $25.00 administrative fee for the costs associated with
preparation and storage of your medical
records. We offer 20% discount to VIP members. back
Are there any "hidden charges"?
No. The only costs which will be billed to you by HMC are:
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$200.00 for the consultation
Applicable fees for rescheduling or canceling a consultation within hours of
the date of your appointment (Please see our cancellation policy for specific
$25.00 administrative fee – You will only be charged this fee if you are denied
treatment following a consultation.
How does telemedicine work?
Telemedicine is the integration of information technology into health care
The HMC Telemedicine Process is comprised of five steps:
After your membership is activated, you will be able to choose your own
consultation dates and times, all from the comfort and privacy of your own home
in a matter of minutes. back to top
STEP 1 - REGISTER : You must simply submit your name and a current email
address to begin the process. This email address will become the "foundation"
of your HMC account.
STEP 2 - BECOME A MEMBER : Once you have registered, an email with detailed
instructions for gathering and submitting your medical records.
STEP 3 - REQUEST A CONSULTATION : you select the best date and time for your
appointment with our consult scheduling tool.
STEP 4 - YOUR CONSULTATION : an HMC health care provider will call you at the
time you chose on the date of your appointment. You will privately consult with
the doctor who will then determine the most effective treatment modalities for
STEP 5 - EVALUATION : Afte the doctor performs
the consultation with you and if he/she
determines that you are not a candidate for
medication therapies he/she will advise you as
to the best follow up plan and treatment
options. HMC is a referral service that puts the
patient in touch with a qualified consulting
physician and can not guarantee that medication
will be the appropriate treatment plan.
STEP 6 - PRESCRIPTION : if prescription medications are written as part of your
the prescription will be automatically
sent to an HMC pharmacy affiliate to be filled
and shipped; (2) have the script directly
mailed to you.
What do I get in return for the costs?
Hopefully, you ultimately experience relief from the medical condition(s)
affecting you. After your profile has been processed and formatted for
telemedicine, HMC provides you an easy to use, secure digital system for
storing your medical records. As a member of HMC, You will always have access
to our array of unique and powerful web-based tools which allow you to manage
your account information and to consult with a physician anytime you choose,
from the comforts of your own home, or wherever else you may be; even while you
are traveling. As long as you have access to the internet, Horizon Medical Care
is only a click away. back to top
What are the risks of using telemedicine?
The risks of telemedicine only come from using services that do not operate
within the law. HMC requires valid state issued identification and copies of
medical records to authenticate each client's identification and to ensure that
proper treatment, if any, is prescribed. We also protect all confidential
client information in accordance with HIPAA.
Some services do not require medical records or identification of patients
before dispensing prescriptions; only requiring you to complete an online
questionnaire. According to the standards of care outlined by the American
Medical Association and enforced by the DEA and other law enforcement agencies,
prescribing and dispensing medication in this way is not neither ethical nor
It is possible to order prescription drugs from companies outside of the United
States; however this is both illegal and potentially unsafe. Importation of
prescription medication is simply not legal without the proper licensure. It is
often difficult to resolve disputes across international boundaries concerning
payment and receipt of foreign goods, especially when those goods are offered
in direct violation of federal laws. Please be very careful in deciding who you
entrust your personal health care to, even if it is not
HMC. back to top
How does HMC use my personal information and medical records?
HMC uses your personal shipping and billing information to establish your
account and to provide you the goods and services which you request. We also
format and deliver your medical records electronically through our secured
network to those covered entities directly involved in your health care.
HMC protects ALL of your personal and medical information with 128-bit Secure
Socket Layer (SSL) data encryption and does not resell or authorize access to
your information for any outside party who is not a covered entity directly
involved in the cycle of your health care, except where required by law. All
email communication between HMC and its clients is conducted individually and
securely. We do not send mass-email communications, nor do we permit such
mailings to our clients by third-parties. Click here to
Why should I use HMC instead of local doctor?
There are many reasons you may wish to use HMC, including:
INCREASED PRIVACY - Not only is your information secure, but you also benefit
from being able to speak with your doctor without having to arrive early at his
office only to sit and wait. This increased privacy and added convenience
allows you to continue living your life while being able to seek medical advice
INCREASED APPOINTMENT AVAILABILITY - Availability of physicians is of utmost
concern to HMC. Nothing is more frustrating than needing to talk with your
doctor and having to wait weeks for the first available appointment. When you
schedule a consultation with HMC, you can immediately see all available
appointment times and you can choose the one that works best for you. We strive
to provide our clients the greatest availability of physician consultations
possible to allow you to speak to a physician whenever and wherever you choose.
LOCATION - since you no longer have to travel to your doctor, you can consult
with your HMC physician from home, from your office, or even while you are on
vacation or traveling. back to top
HMC accepts all major credit cards including Visa, MasterCard, American Express
and Discover, as well as COD, Cashiers Check, and Money Orders.
We do not accept personal checks. We
apologize for any inconvenience this may cause
you. back to top
We understand that “life happens” and that you may need to reschedule or cancel
an appointment. Once you request a consultation, you may reschedule or cancel
that consult anytime up until the hour prior to your appointment. If you must
reschedule or cancel an appointment, you will not be charged unless it is
within 48 hours of the date of your consultation, as follows:
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Within 48 hours of the day of consultation = $15.00 administrative fee
Within 24 hours of the day of consultation = $30.00 administrative fee
What services does HMC provide?
HMC provides Board-certified physician consultations via telemedicine. In order
to facilitate this service, we enable you to:
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update and maintain your own account information
format and store your personal medical information on HMC secured servers
schedule consultations at your convenience
consult with physicians and other health care providers
What is the role of HMC in telemedicine?
HMC is a telemedicine service provider known as a "Health Care Clearinghouse".
Part of our mission is to receive, process, and format your profile and medical
records and to present them to telemedicine health care professionals for
treatment consideration. We also maintain member consultation scheduling;
physician and physician’s assistant availabilities; patient billing; and
transmission of your treatment information to pharmacy affiliates and other
health care providers for your treatment. back
How do I receive my prescriptions?
HMC offers two options, if your treatment involves prescription medication, your
will be sent directly to your home. Once you have provided us with a complete file, it should take one day or same day to receive a consult, one to two days for doctor review and script approval, one day for the script to be sent to HMC and then the script is sent to you next day. Please note, it has been known to take the doctor an extra day for approval if needed or a request for more documentation is necessary. back to top
What is a pre-existing condition?
A pre-existing condition is defined as any medical condition:
As it is impossible for HMC physicians to diagnose new medical conditions via
telemedicine, you can only receive treatment for a condition which has been
previously diagnosed by a physician.
which was diagnosed and documented no less than three months ago and no more
than two years ago
for which you have previously received documented treatment while under the
supervision of a physician
for which you have substantial medical documentation, not including medical
If your condition was diagnosed within the past three months, you must have
accompanying records to substantiate that the condition is chronic. All medical
records must be written by a Doctor of Chiropractic (D.C.), Medical Doctor
(M.D.), Doctor of Osteopathic Medicine (D.O.), or a Nurse-Practitioner under
the direct supervision of a physician. back
What is telemedicine?
According to the United States Health Resources and Services Administration,
telemedicine (also referred to as telehealth) is defined as:
"...the use of electronic information and telecommunications technologies to
support long-distance clinical health care, patient and professional
health-related education, public health and health
administration." back to top
What measures does HMC take to ensure security and maintain my confidentiality?
HMC employs 128-bit SSL encryption to protect the transfer of all information
through this web site. Additionally, we do not resell or grant access to any
party not directly involved in your treatment without first notifying you in
What happens if I am denied treatment by an HMC physician?
It is more important to us that you receive sound medical advice than
unnecessary prescriptions. If your medical complaint does not require treatment
by prescription, you will not be billed for your consultation; however, you
will be billed an administrative fee of $25.00 to cover the costs associated
with formatting and processing your records for
telemedicine. back to top
Does HMC accept medical insurance?
Unfortunately, we do not currently accept medical insurance. As telemedicine is
still an emerging industry, most insurance companies do not currently support
telemedical consultation. You can, however, seek reimbursement from your
insurance company on your own for services rendered to you by
HMC. back to top
Who are HMC' Physicians?
HMC contracts with board-certified physicians nationwide. In order to provide
the best medical service to our members, we have contracted with some of the
best physicians in the nation and in the telemedicine industry. We enable you
to consult with any physician who is legally licensed to practice medicine in
the state in which you live. back to
Can I receive consultations and/or prescriptions while I am away from home?
Yes. As you confirm the details of your consultation, you will be prompted to
confirm your shipping and billing address. You will be able to update your
billing and/or shipping address so that you are able to consult with an HMC
health care provider and receive prescriptions even if you are away from
home. back to top
What states do you offer telemedicine consultation services in?
Currently, HMC has physicians who can provide telemedical consultation in every
U.S. state except for Tennessee, Missouri, Nevada,
North Carolina, West Virginia, Kentucky, Michigan and
Mississippi. back to top
What are the benefits of membership in
There are many benefits to membership in HMC. Chief among them is your ability
to consult with board-certified physicians anywhere and at any time you choose.
HMC ensures that your private information stays private - that information
regarding your medical history and treatment is secure, and that it is not made
available to anyone not expressly involved in your treatment, in accordance
with HIPAA regulations. back to top
Why can't I share an email address with
another HMC member?
To ensure each client's privacy we require that each account uses a unique
email address. This allows you to communicate with HMC regarding your private
medical history and treatment without the possibility of another person gaining
access to your information. back to top
What if I don't have my own email address?
If you do not already have a personal email account, you can easily create a
free account at any number of common web sites. You can sign up for s free
email account through the Yahoo website at http://www.yahoo.com or
http://www.msn.com . back to top
I've forgotten my password ... how do I
Simply click on the "forgot your password?" link at the top right of each page
and enter the email address on file for your account. Your password will be
emailed to you. back to top
I can't login with my password. What do I
Please contact us at firstname.lastname@example.org
and we will help you to restore access to your
account. back to top